The importance of getting eDiscovery right when there is so much at stake

The Horizon scandal

No one who has read the stories of the former sub-postmasters who were falsely imprisoned as a result of the Horizon system faults can fail to feel immense sympathy for those involved. It’s been described as “the most widespread miscarriage of justice in UK history”.

The Horizon scandal resulted in more than 700 post office operators being prosecuted between 1999 and 2015 for theft, fraud and false accounting because of faulty software installed by the Post Office in the late 1990s.

Just this month, the government offered those whose convictions have now been overturned,  increased compensation of £600,000. Given the devasting impact on individual lives, many will say this is still not enough.

Disclosure is difficult

The scandal is currently the subject of a statutory inquiry led by the retired high court judge Sir Wyn Williams, which is expected to be completed sometime in 2024.

Even at the inquiry there has recently been controversy as issues with the disclosure of documents by the Post Office have caused delays.

Getting discovery right really matters

At Global we are experienced in running eDiscovery document review projects for our clients and we understand just how important it is to get it right – for everyone involved.

We regularly deal with highly sensitive cases and we never forget that we are dealing with real people and real lives – it’s always more than just a “process”.

For our law firm clients, quality assurance is paramount, with us it comes as standard.  Our teams of vetted, expert paralegals, legal executives and qualified lawyers, who work from Global BPO’s managed and ISO/IEC 27001 certified environment provide flexibility for our clients to scale up resources when they need to.

We understand the critical need for effective supervision and constant communication to ensure nothing is overlooked. Our modus operandi is collaboration, we are in close daily contact with our clients to ensure we are delivering what they need on time and at a price point which is manageable for them and delivers great value.  

How can we help you?

For more information and to find out how we could assist you, contact our Client Manager, Suzie Young, at:


More Posts

Send Us A Message

Global BPO