Professional
We are the only business process outsourcing (BPO) company owned and managed by UK qualified solicitors in South Africa and the United Kingdom.
Management
Unlike the majority of our competitors, we offer a properly managed service whereby our staff work in our offices in Cape Town, South Africa as opposed to working from home where you have no real control over the people working for you.
Staff are closely managed and supported by team leaders, who report directly to our General Manager.
Customer Service
We have a dedicated 0845 customer service line direct to a manager in South Africa.
Information Security
We are accredited with the internationally recognised International Management Systems Marketing (IMSM) ISO 27001 certification.
Secure Transmission
We host a secure web interface over a secure socket layer that is 128 bit encrypted.
Digital Dictation
We are service partners with all major digital dictation providers.
Integration
We provide open-ended IT solutions, having integrated with a range of case management, document management and practice management systems.
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South Africa
A favourable outsource destination that offers numerous benefits to the UK including time zone and highly educated English-speaking personnel. For more details, visit our “Why choose South Africa” page.
Cost
Our flexible cost models reduce our clients business processing costs by as much as 70%.
Staff
Our staff have a minimum of 3 years experience and share a natural language and cultural affinity with the UK.
A dedicated service
The same person working for you day to day.
Continuous service
Work can be submitted 24 hours a day, 7 days a week and is processed year round save for UK bank holidays and weekends.
Recruitment
We follow a rigorous recruitment process which includes a series of interviews, formal job referencing, bona fide police clearance checking, work simulation tests and close supervision for probation period.
Free trial
We offer a proper opportunity to assess the benefits of secretarial process outsourcing during a free trial without obligation.
Proven Track Record
We have been in the market for nearly a decade and our client portfolio includes top 100 law firms, a leading global property consultancy and the NHS.
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